Reference

How We Handle Your Information

We collect account details, payment records and device information when you open an account or deposit through bKash, Nagad or Rocket. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account dataPayment recordsDevice accessContact rightsDeletion requests
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f222 2 How We Handle Your Information
DATA PRACTICES

How We Protect Your Privacy

We secure account credentials with encryption, restrict internal access to payment records, and monitor login activity for unusual patterns. You control who can access your account by keeping your password private and enabling two-factor authentication where available.

Secure Connections All account pages and payment flows use encrypted connections so your login credentials, bKash PIN entries and withdrawal requests are protected when they travel between your device and our servers.
Cookie Use We set session cookies to keep you logged in and preference cookies to remember your language and payment method. You can clear cookies in your browser, though you will need to log in again.
Data Retention Transaction records are kept for audit and dispute resolution while your account is active. If you close your account, we retain payment logs for a reasonable period to meet compliance obligations in eligible regions.
Your Rights Request a copy of your data, ask us to correct outdated contact details, or delete your account by reaching our support team. We verify your identity before processing these requests to protect your information.
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what information we hold, correct details, or request deletion, use any of the channels below. Our team handles privacy requests during support hours and aims to respond within a few days.

Email Support Send your request to our support address with your registered phone number or email so we can verify your account and process data access, correction or deletion requests securely.
Live Chat Open the chat widget in your account dashboard to ask about what data we store, how long we keep it, or how to update your contact details and payment preferences.
Account Settings Log in and visit your profile page to review stored contact information, change your password, and manage communication preferences for promotional messages and transaction alerts.

Privacy Questions

We collect your phone number, email address, preferred payment method and device type. This lets us verify deposits from bKash, Nagad or Rocket, secure your login and contact you about account activity.

We store transaction IDs and timestamps to reconcile your wallet balance and process withdrawal requests. Payment processors share these details with us; we do not store your bKash PIN or Nagad password.

Yes. Contact our support team with your registered phone number or email, and we will send you a summary of stored account details, transaction records and communication preferences after verifying your identity.

We retain transaction logs for audit and dispute resolution for a reasonable period after closure, as required by compliance obligations in eligible regions. You can request deletion by contacting support.

We share transaction details with bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your data. We may disclose information if required by lawful authority in eligible regions.

Log in to your account, visit the profile settings page, and toggle the options for promotional notifications and transaction alerts. You can also contact support to update these preferences directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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